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Welcome to Contact Centers 

Central America 

Contact Centers Central America is  part of the Utopia Group family of organizations.  CCCA is dedicated to providing the best in Contact Center Consulting Services in Latin America. Contact Centers Central America is run by David Scott Anderson,  one of the pioneers in Contact Center development in Latin America.

David Anderson is one of the Top Call Center Consultants in the world, and is the founder of The Utopia Group, one of the Top Call Center and Business Management companies in Central America. The Utopia Group is known as an innovative organization which leads the region in technology initiatives.

 Mr. Anderson is considered by some as one of the founders of Costa Rica's Technology industry, having founded the first international call center in the country and the region. Anderson is also a sometimes controversial and  popular blogger, technology writer, motivational speaker and corporate trainer, specializing in Customer Service and Management themes.  Also known as a Technical visionary, Anderson has been responsible for helping to promote wireless and handheld technology through alliances with companies like Palm, HP, Motorola and others. Anderson and the Utopia group were responsible for installing the first public wireless network in Costa Rica, and for helping to popularize the technology. 

 Anderson has consulted with companies like Cafe Britt, ITS, GBM corporation,   Grupo Karims, and other giants of technology and commerce in Costa Rica and the region. He has also allied with companies like Cisco, Intel, IBM, Motorola and Sony Ericcson, to elevate technology awareness in Costa Rica and the region.

Anderson grew up in Los Angeles, where he attended George Washington and Metropolitan High Schools, Los Angeles Southwest College and The University of Southern California. He is a member of Phi Beta Sigma Fraternity, and the Ancient and Accepted Scottish Rite Masons, and belongs to a number of other social and professional organizations.

Anderson is also a member of the Cisco Systems Global Consulting Network, and several other consulting alliances. Anderson is responsible for founding Call Centers in Costa Rica, Guatemala, Africa, Australia, Mexico and Europe.

The Utopia Group is the top company in the region for providing consulting services geared towards establishing new call centers and improving existing ones. Grupo Utopia or its founder, David Anderson, have been directly involved with founding contact centers in Costa Rica, Guatemala and Honduras, and are involved in the long term planning of serveral centers scheduled for launch in 2008..


Services we provide


The  Utopia Group has access to dozens of staff and independent consultants who can provide you with support and services for any need you may have. For information on our services and how we can help you to develop a world class contact center solution or improve an existing one, email us.